Privacy Policy
1. Who We Are
We are BlueFlow Exterior Cleaning, an exterior cleaning business based in Folkestone, Kent. Our website address is: https://blueflowexteriorcleaning.co.uk. This privacy policy explains how we collect, use, and safeguard your personal data.
2. What Personal Data We Collect and Why
a) Website Form Submissions and Messaging Interactions
When you contact us via the website or messaging platforms, we collect information such as, but not limited to:
Full name
Email address
Phone number
Postal address (if provided)
Type of service or enquiry
Any comments, images, or notes you include
Date and time of interaction
Facebook ID, Instagram handle, or other platform-specific identifiers
Source of enquiry (e.g. “Google Search”, “Facebook ad”, “Messenger”)
This information is used to:
Provide quotes and services
Respond to enquiries
Track service history
Follow up appropriately
Improve our customer journey and targeting
Personalise future communications and offers
Data from these submissions may be stored in our CRM and messaging tools such as ManyChat, WhatsApp, or Google Sheets for lead tracking and follow-up purposes.
b) Comments
If you leave a comment on our site, we collect:
The data shown in the comment form
Your IP address and browser user agent string
An anonymised hash of your email address for the Gravatar service (if used)
This helps detect spam and protect site integrity.
c) Uploaded Media
If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract this data.
3. Cookies
We use cookies to:
Save form data and preferences
Maintain login sessions (for admin users)
Track anonymous usage analytics
You can disable cookies in your browser settings. Disabling cookies may limit functionality on our website.
4. Embedded Content from Other Websites
Some pages may include embedded content (e.g., YouTube videos, Google Maps, Instagram feeds). Embedded content behaves as if you have visited the third-party website directly, which may collect data, use cookies, and track your interaction.
5. Who We Share Your Data With
We do not sell your data.
However, your information may be processed by trusted third parties to help us operate and improve our services. These may include:
Spam and security services
CRM platforms (e.g. ManyChat, Google Sheets)
Analytics and marketing platforms (e.g. Google Analytics, Meta Ads)
Messaging platforms (e.g. Facebook Messenger, WhatsApp)
All third parties are required to meet GDPR or equivalent data protection standards.
6. How Long We Keep Your Data
Website enquiries – Up to 5 years
CRM/messaging records – Up to 5 years
Comments – Indefinitely
Invoices and payment records – 6 years (legal compliance)
Marketing consent – Until withdrawn by the user
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your personal data
Withdraw consent to marketing at any time
Request a copy of your data
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, contact:
blueflowexteriorcleaning@gmail.com
8. Data Security
We store your data securely using encrypted storage, secure servers, password protection, and limited access to authorised personnel only.
9. Where Your Data Is Sent
Some third-party services may process your data outside the UK or EU. In these cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent) to protect your data.
10. Changes to This Policy
We may update this privacy policy from time to time. The most recent version will always be available on our website. Significant changes will be clearly highlighted and dated.
11. Terms of Booking
Please refer to our Booking Terms & Conditions for details on service expectations, payments, cancellations, and access requirements.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
blueflowexteriorcleaning@gmail.com
13. Legal Basis for Processing Personal Data
We process your data under the following legal bases:
Consent – when you have given clear permission (e.g., for email marketing)
Contract – when processing is necessary to deliver a service or quote
Legal obligation – for financial or regulatory requirements
Legitimate interests – to operate our business effectively, provided your rights are not overridden
14. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If we learn that we have accidentally collected such data, we will delete it promptly.
15. Marketing Preferences
You can manage or opt out of marketing at any time by:
Clicking the unsubscribe link in any email
Replying “STOP” to a text message
Emailing us at blueflowexteriorcleaning@gmail.com
We respect your privacy and will update your preferences immediately.
16. Automated Decision Making
We may use automated tools (e.g. chatbots, email workflows) to:
Respond to enquiries
Send follow-ups
Deliver relevant offers
These tools assist our customer service but do not make legally binding decisions about you.
17. Data Protection Contact
For all data protection matters, please contact: